Help Center
Answers about verification, concierge and how aixoem works.
What is aixoem?
A verification-first navigation, intelligence and managed-service platform that helps overseas buyers find real, verified China factories — and actually close the deal.
How does verification work?
Every listing carries an independent level — Deep, Basic, Listed — based on license, website, certifications and (for Deep) audit evidence. Risk signals are flagged. We publish the sources.
Do you sell ranking?
No. Paid tiers buy exposure and a fuller profile — never a verification level or ranking. Fulfillment performance is recorded honestly.
What is the concierge service?
Managed sourcing: liaison, sampling, factory audit, inspection (PSI/DUPRO), procurement, end-to-end and dispute support — standards run by aixoem, execution via a vetted network.
How does the AI assistant answer?
It retrieves from that supplier's official documents and cites sources. If the answer isn't in the official docs, it says so rather than guessing.
Is it free to browse?
Yes — the directory, clusters and pulse are free. You only need an account to save suppliers, send RFQs or start a concierge order.
Which languages are supported?
English (default) and Chinese, with more markets on the roadmap.
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